Shipping policy
At Custom Jewelers, we strive to provide a seamless shopping experience for our customers. Here is our shipping policy:
- Processing Time: After you place your order, please allow 1-3 business days for order processing and verification. We carefully prepare and package your items to ensure they arrive in perfect condition.
- Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated arrival.
- Shipping Costs: We offer free standard shipping on all orders unless stated otherwise. The exact shipping cost will be displayed at checkout before you finalize your purchase.
- Order Updates: We will keep you informed about any delays or changes in your order status. In case of any unforeseen circumstances or issues that may affect the delivery timeframe, our customer support team will reach out to you promptly.
Please note that the aforementioned shipping policy is subject to change and may be updated periodically. We recommend reviewing this policy regularly or contacting our customer support team for any specific inquiries regarding your order and shipping details.
Should you have any further questions or concerns regarding our shipping policy, feel free to contact our customer support team, who will be happy to assist you.